Programs and Operations Officer

Organization: The Insights NGO
Location: Ikeja/Ogba/Agege, Lagos, Nigeria
Work Arrangement: On-site with online and field activities
Employment Type: Full Time
Job Number: POO-9304

The Insights NGO is seeking a dedicated, creative, computer-literate, and hardworking Programs and Operations Officer to oversee the organization’s daily operations, manage its team, coordinate charity programs, create engaging content, manage digital platforms, and organize community development activities.

We are looking for an educated, God-fearing, honest, and self-motivated individual with a genuine passion for serving humanity. The ideal candidate must be able to develop ideas, take initiative, manage people, and successfully execute programs both online and offline.

Key Responsibilities

1. Program Planning and Coordination

• Plan, organize, and execute the NGO’s charity and community development programs.
• Develop new initiatives, activities, and projects that support the organization’s mission.
• Coordinate educational support, scholarships, digital skills training, community outreach, and other charitable programs.
• Prepare activity schedules, implementation plans, and program budgets.
• Monitor ongoing programs and ensure successful execution.

2. Team and Volunteer Management

• Coordinate and supervise staff, volunteers, and program participants.
• Assign responsibilities, monitor performance, and ensure timely completion of tasks.
• Recruit and organize volunteers for charity programs and community activities.
• Promote teamwork, discipline, accountability, and effective communication.

3. Content Creation and Digital Platform Management

• Create engaging content, including social media posts, captions, articles, graphics, promotional materials, and short videos.
• Manage and regularly update the NGO’s website and social media platforms, including Facebook, Instagram, LinkedIn, TikTok, YouTube, and other relevant channels.
• Develop content calendars and maintain consistent publishing across platforms.
• Design simple graphics and edit videos using tools such as Canva, CapCut, or similar applications.
• Respond professionally to online enquiries, messages, and comments.
• Monitor audience engagement, platform performance, and online activities.
• Document NGO programs through photography, videos, and written reports.

4. Marketing, Publicity and Community Engagement

• Develop and implement online and offline marketing strategies to promote the NGO.
• Plan awareness campaigns, promotional activities, and community outreach programs.
• Organize workshops, charity events, training sessions, and public engagement activities.
• Build relationships with schools, businesses, community leaders, sponsors, and potential partners.
• Identify opportunities for fundraising, sponsorships, and collaborations.
• Develop creative ideas to increase public awareness, participation, and support for the NGO.

5. Administration and Operations

• Oversee the NGO’s daily administrative and operational activities.
• Maintain accurate records of programs, beneficiaries, volunteers, correspondence, and expenses.
• Coordinate meetings, appointments, events, and official communications.
• Prepare weekly and monthly activity and performance reports.
• Ensure proper use of organizational resources and accountability.
• Identify operational challenges and recommend practical solutions.

Required Qualifications and Experience

• Minimum of an Ordinary National Diploma (OND) in any relevant discipline.
• Minimum of 2 years of administrative or related work experience, preferably in administration, NGO operations, program coordination, marketing, or community development.
• Good computer knowledge, including Microsoft Word, Excel, PowerPoint, email, and internet applications.
• Practical knowledge of social media management, content creation, and digital marketing.
• Ability to create basic graphics, edit short videos, and manage online platforms.
• Good written and verbal communication skills.
• Strong organizational, leadership, problem-solving, and multitasking abilities.
• Ability to coordinate teams, manage projects, and work with minimal supervision.
• Experience in event planning, volunteer coordination, or community outreach will be an added advantage.

Personal Qualities

• God-fearing, honest, trustworthy, and responsible.
• Genuine passion for helping people and serving humanity.
• Creative, proactive, resourceful, and willing to take initiative.
• Compassionate, respectful, and committed to community development.
• Hardworking, disciplined, and results oriented.
• Able to work independently and collaborate effectively with others.
• Willing to participate in field activities and community outreach programs.

Location Requirement
Applicants must reside in Ikeja, Ogba, Agege, or nearby areas of Lagos State.
Candidates must be available for regular on-site duties, meetings, and community activities.

How to Apply
Interested and qualified candidates should complete the application form on this page and upload their updated cv in the bio section (Apply for this position), applicants should briefly describe their relevant work experience, computer and digital skills, and motivation for joining The Insights NGO.

Only shortlisted candidates will be contacted for an interview.